New rules, which improve consumer protection on their online purchases, introducing, among others, provisions to return goods within 14 day, but also to prohibit unjustified additional charges, has established the European Union in accordance with the Consumer Protection Centre.

Specifically, based handbook, released by the KEPKA, the new rules, in force since June, provide among others the following:

When someone purchases via the Internet, must receive confirmation of the transaction without delay, either by email or by message. Any kind and if the confirmation of purchase, the consumer need to store / print.

Some additional costs, paying by credit card, for example, permitted. However, the fee can not be higher than the costs which burdened the merchant to process the payment. It should always be given to the consumer the opportunity to agree to pay any additional "hidden" costs, eg travel insurance, when closing a flight. It is illegal to close a deal, based on default "boxes", during the purchase process.

In the EU, for contracts signed after June 13, 2014, consumers have the right to cancel the purchase within 14 days from the day you receive the goods. If this period expires on non-working day, the deadline is extended until the next business day. May cancel their purchase for any reason within this timeframe.

How the market is canceled? Under KEPKA either providing a written statement -along with agatha- to be returned in the mail or by fax or email, to inform the trader of the return decision.

Consumers must, however, be aware that if you buy goods from a private individual and not a company, the transaction is not covered by the same legislation and the 14-day cooling-off period does not apply.

Refunds must be made within 14 days of receipt of the notification of withdrawal. A dealer may defer repayment of money, whether or not received the returned goods or proof that they have sent. Refunds must include any shipping costs paid at the time of purchase. Usually the consumer covering the costs of returning the goods to the merchant. Not allow consumers to use the goods before deciding to withdraw from the market.

EU law protects personal information during online shopping. How is this done? The consumer must be warned, be informed and gives its consent, if a website wants to save information from your computer or scan the web activity.

It should also be notified if their personal data may have declared lost or stolen and is likely to crack the secret of his privacy. We must be informed if a person or organization holds personal information in its archives.

If the consumer downloads or transmits a continuous flow of content, certain rules apply. Before making a purchase, be informed about whether and how this content running in its own operating / software (interoperability) and what functions it carries out, if applicable geographical restrictions and the private copies are permitted.

The right of withdrawal applies, but if consumers begin to "downloads" or transmit data with continuous flow, no longer has the right to withdraw from the market, provided the operator has complied with its obligations.